![code on time data driven survey code on time data driven survey](https://storage.googleapis.com/gweb-cloudblog-publish/images/SODR_2021_1.max-2800x2800.jpg)
What makes the perfect customer survey tool for SaaS?Ĭapturing actionable customer feedback while providing a great user experience is hard. What you should do instead is to choose a customer survey tool built from the ground up to meet the needs of a data-led SaaS company. Plus, the specialized customer satisfaction survey solutions those tools offer also have their merit.īut the thing is, none of the two options are likely a great choice for a fast-growing SaaS company. Rigid mono-task solutions allowing only one specific use-case (e.g., the tool only offers NPS surveys and nothing else).īut don’t get us wrong, many of these solutions are great tools.Generic survey solutions that cater to everybody and nobody at the same time.The customer survey solutions we know of fall in one of the two buckets. The problem with most generic survey tools Most of the time, it takes them weeks of trying to make everything fit together until they realize that they chose the wrong solution. But is it a good fit for an upcoming modern SaaS company? We think the answer is at least debatable. Qualtrics offers an incredible customer survey platform. Modern SaaS companies choose a customer survey solution that is not a good fit for them and then, feeling stuck with a product that does not deliver the insights they need. Still, we witness it over and over again: The inner workings of a B2B SaaS business are entirely different from those of a B2B eCommerce store selling sandals. SaaS businesses are a special kind of online business. What to look out for when choosing the best survey tool for your SaaS
![code on time data driven survey code on time data driven survey](https://image.slidesharecdn.com/cnv21-210812164151/95/keep-your-code-low-low-low-low-low-getting-to-digitally-driven-with-oracle-converged-database-7-638.jpg)
Now that we know how customer surveys can help us grow our SaaS, it’s time to choose the right solution. We will go more into detail in upcoming blog posts. This is just a quick overview of different use cases. #4 Enrich customer dataĬreate better customer segments, identify up-sell opportunities, and drive ultra-personalized nurturing campaigns. Learn what your power users value most about your product, where you can improve, and what to build next. #2 Market researchĭiscover what your most successful users have in common, what they think, and how you can acquire more of them.
#Code on time data driven survey how to
Learn how to improve and delight your users. Identify your biggest fans and users at risk of churning with NPS & CSAT surveys. At Refiner, we identified four essential use-cases for customer surveys in SaaS. Four ways to grow your SaaS with customer feedback surveysī2B SaaS companies can leverage customer surveys in so many ways. Instead, let’s look at four ways customer feedback can help you grow your SaaS. So, let’s take a step back and forget for a moment everything you know about survey platforms. The survey is contextual and can be completed with two simple clicks. Example of a in-app survey widget as provided by Refiner.